MediMureOS Refund Policy

Effective Date: May 3, 2026Last Updated: May 13, 2026

1. Introduction

This Refund Policy (“Policy”) governs subscription payments, billing disputes, cancellation requests, duplicate payment handling, and refund eligibility related to MediMureOS (“MMOS”), a healthcare operations and hospital management platform owned and operated by ETI Systems (“Company”, “ETI Systems”, “we”, “our”, or “us”).

By subscribing to, purchasing, accessing, implementing, or using MediMureOS, customers acknowledge that they have read, understood, and agreed to this Refund Policy along with the applicable Terms and Conditions and Privacy Policy.

This Policy applies to all MediMureOS services, including but not limited to:

  • SaaS subscriptions
  • Enterprise licensing
  • Annual contracts
  • Custom enterprise agreements
  • Dedicated infrastructure deployments
  • White-label solutions
  • Data migration services
  • Custom development services
  • Support and operational services

2. Nature of Services

MediMureOS is an enterprise healthcare SaaS and operational platform designed for healthcare organizations including hospitals, clinics, diagnostic centers, laboratories, pharmacies, and medical institutions.

Due to the nature of:

  • Digital healthcare infrastructure
  • Enterprise onboarding
  • Resource allocation
  • Operational provisioning
  • Technical implementation
  • Data migration activities
  • Infrastructure commitments
  • Dedicated development work

most payments made toward MediMureOS services are non-refundable unless explicitly stated otherwise in this Policy or in a separate written agreement executed by ETI Systems.

3. Free Trial Policy

3.1 Seven (7) Day Free Trial

MediMureOS may provide eligible users or organizations with a seven (7) day free trial period.

During the free trial:

  • Users may evaluate platform functionality
  • Organizations may test workflows
  • No subscription charges may apply unless otherwise specified
  • Trial access may be limited to selected modules or features

3.2 Trial Expiration

At the conclusion of the free trial:

  • Access may be suspended until a paid subscription is activated
  • Data retention during trial periods is not guaranteed unless otherwise agreed
  • Trial accounts may be deleted or archived

3.3 No Refunds After Conversion

Once a trial account is converted into a paid subscription or enterprise agreement:

  • Subscription payments become subject to this Refund Policy
  • Refunds will not be provided except where explicitly permitted under this Policy

4. Subscription Models

MediMureOS may offer services under various pricing and contractual models including:

  • Monthly subscriptions
  • Annual subscriptions
  • Per-user licensing
  • Per-hospital pricing
  • Enterprise agreements
  • Dedicated infrastructure pricing
  • White-label licensing
  • Custom development engagements
  • Data migration projects

Specific pricing structures may vary depending on organizational requirements and executed agreements.

5. General Refund Policy

5.1 Non-Refundable Services

Except as expressly stated in this Policy, all payments made to ETI Systems for MediMureOS services are non-refundable.

This includes but is not limited to:

  • Subscription fees
  • Annual contract payments
  • Enterprise licensing fees
  • White-label licensing fees
  • Dedicated infrastructure charges
  • Data migration services
  • Custom development work
  • Integration services
  • Operational setup activities
  • Consulting services
  • Professional services
  • Support services
  • Reserved infrastructure resources

5.2 No Refunds for Partial Usage

Refunds shall not be issued for:

  • Partial subscription periods
  • Reduced usage
  • Failure to use the platform
  • Organizational changes
  • Staff transitions
  • Business closure
  • User dissatisfaction unrelated to platform failure
  • Internal workflow incompatibility
  • Customer-side infrastructure issues
  • Internet connectivity issues

6. Duplicate Payment Refunds

6.1 Eligible Refund Scenarios

Refunds may be issued in cases involving verified duplicate payments, including:

  • Multiple charges for the same invoice
  • Duplicate bank transfers
  • Duplicate UPI payments
  • Duplicate wire transfers
  • Technical payment processing duplication

6.2 Verification Requirements

To process duplicate payment refunds, customers may be required to provide:

  • Transaction references
  • Bank confirmation details
  • Payment receipts
  • Invoice numbers
  • Supporting documentation

ETI Systems reserves the right to independently verify all claims.

6.3 Refund Timeline

Approved duplicate payment refunds may be processed within a reasonable operational timeframe depending on:

  • Banking systems
  • Payment providers
  • Financial verification procedures
  • International payment processing timelines

Processing timelines may vary by jurisdiction and payment method.

7. Annual Enterprise Contracts

7.1 Strict Non-Refundability

Annual enterprise contracts are strictly non-refundable once:

  • Deployment begins
  • Access credentials are issued
  • Infrastructure resources are allocated
  • Services are activated
  • Development work commences
  • Customization activities begin
  • Dedicated resources are assigned

7.2 No Pro-Rated Refunds

MediMureOS does not provide:

  • Pro-rated refunds
  • Partial contract refunds
  • Usage-based reimbursements
  • Mid-cycle refund adjustments

7.3 Early Termination

If customers terminate enterprise agreements before contract completion:

  • No refunds shall be issued
  • Outstanding contractual obligations may remain payable
  • Access termination may occur according to agreement terms

8. Cancellation Policy

8.1 Advance Notice Requirement

Customers wishing to cancel subscriptions or enterprise services must provide a minimum of two (2) months advance written notice.

Notice must be submitted through:

  • Official support channels
  • Authorized account representatives
  • Designated billing communication channels

8.2 Cancellation Effectiveness

Cancellation requests become effective only after:

  • Completion of the applicable notice period
  • Settlement of outstanding dues
  • Compliance with contractual obligations

8.3 No Refund Upon Cancellation

Cancellation of services does not entitle customers to:

  • Refunds
  • Partial reimbursements
  • Unused subscription credits
  • Pro-rated adjustments

8.4 Data Export Responsibility

Customers are responsible for requesting and securing any required data exports prior to account termination, subject to applicable agreements and regulatory obligations.

9. Auto-Renewal Policy

9.1 Automatic Renewal

Subscriptions and applicable service agreements may automatically renew unless customers notify ETI Systems in advance regarding cancellation.

9.2 Customer Responsibility

Customers are responsible for:

  • Monitoring renewal dates
  • Providing timely cancellation notices
  • Maintaining updated billing information

9.3 Renewal Charges

Upon renewal:

  • Applicable subscription fees may be automatically invoiced
  • Continued platform access may constitute acceptance of renewal
  • Updated pricing structures may apply where permitted

9.4 No Refunds After Renewal Processing

Once renewal charges are processed:

  • Payments become non-refundable
  • No partial refunds shall be issued for unused periods

10. Custom Development Services

10.1 Nature of Services

Custom development services may include:

  • Feature development
  • Workflow customization
  • API integrations
  • White-label modifications
  • Custom reporting
  • Specialized operational functionality

10.2 Non-Refundability

All payments associated with custom development work are strictly non-refundable due to:

  • Resource allocation
  • Engineering effort
  • Technical planning
  • Development commitments
  • Dedicated implementation work

10.3 Scope Changes

Additional requirements outside agreed project scope may result in:

  • Additional charges
  • Revised delivery timelines
  • Separate agreements

11. Data Migration Services

11.1 Migration Activities

Data migration services may include:

  • Historical record imports
  • Database mapping
  • Data transformation
  • Validation processes
  • Legacy system transition support

11.2 Non-Refundability

Payments for migration-related services are non-refundable once migration work begins.

11.3 Customer Responsibility

Customers remain responsible for:

  • Providing accurate source data
  • Validating migrated information
  • Maintaining backups of legacy systems

ETI Systems is not responsible for inaccuracies originating from customer-provided datasets.

12. Dedicated Infrastructure & White-Label Services

12.1 Resource Allocation

Dedicated infrastructure and white-label services may involve:

  • Reserved cloud resources
  • Dedicated environments
  • Branding modifications
  • Infrastructure provisioning
  • Enterprise customization

12.2 Non-Refundability

Payments for such services are non-refundable once:

  • Infrastructure is provisioned
  • Branding work begins
  • Resources are reserved
  • Deployment activities commence

13. Taxes, GST & Government Charges

13.1 Tax Responsibility

Customers are responsible for payment of:

  • GST
  • VAT
  • Sales taxes
  • Withholding taxes
  • Banking charges
  • Government levies
  • Regulatory charges

where applicable under law.

13.2 Non-Refundable Taxes

Taxes and governmental charges already remitted may not be refundable unless required by applicable law.

13.3 International Banking Fees

Customers are responsible for:

  • International transfer fees
  • Currency conversion costs
  • Intermediary banking charges
  • Exchange rate differences

Such charges are non-refundable.

14. Chargebacks & Payment Disputes

14.1 Unauthorized Chargebacks

Customers agree not to initiate unjustified chargebacks or payment reversals.

14.2 Investigation Rights

ETI Systems reserves the right to:

  • Contest disputed transactions
  • Suspend services during investigations
  • Recover associated banking and legal costs
  • Restrict future platform access

14.3 Fraud Prevention

ETI Systems may investigate suspicious payment activity and report fraudulent conduct to relevant authorities.

15. International Payments

For international customers:

  • Exchange rates may fluctuate
  • Banking timelines may vary
  • Refund processing durations may depend on intermediary financial institutions

ETI Systems is not responsible for:

  • Currency fluctuations
  • Banking delays
  • Foreign exchange losses
  • Intermediary deductions

16. Suspension Due to Non-Payment

ETI Systems reserves the right to suspend or restrict access in cases involving:

  • Overdue invoices
  • Failed payment processing
  • Unresolved billing disputes
  • Repeated payment failures

Suspension may result in:

  • Temporary loss of access
  • Restricted functionality
  • Service interruptions
  • Delayed support

Restoration of services may require:

  • Full payment clearance
  • Resolution of disputes
  • Updated billing information

No refunds shall be issued for downtime arising from customer-side non-payment.

17. Refund Processing Method

Approved refunds, where applicable, may be processed using:

  • Original payment method
  • Bank transfer
  • Account credits
  • Alternative approved methods

Refund mechanisms may vary depending on:

  • Regulatory requirements
  • Payment provider limitations
  • Banking restrictions
  • Operational feasibility

18. Limitation of Refund Liability

To the maximum extent permitted by law, ETI Systems’ refund obligations are limited solely to the specific circumstances expressly stated in this Policy.

ETI Systems shall not be liable for:

  • Indirect losses
  • Business interruption
  • Revenue losses
  • Operational disruption
  • Data migration delays
  • Third-party provider issues
  • Customer-side implementation failures
  • Regulatory penalties
  • Banking delays

19. Amendments to This Refund Policy

ETI Systems reserves the right to modify, revise, or update this Refund Policy at any time.

Changes may occur due to:

  • Legal requirements
  • Regulatory obligations
  • Operational updates
  • Business model changes
  • Service modifications

Updated versions may be published through official MediMureOS platforms.

Continued use of MediMureOS after updates constitutes acceptance of revised terms.

20. Contact Information

For billing inquiries, refund requests, cancellation notices, or payment disputes, contact:

ETI Systems

Owner & Operator of MediMureOS

Billing Email: billing@medimureos.com Support Email: support@medimureos.com Website: www.medimureos.com

Customers may be required to provide supporting documentation for billing-related requests.

21. Final Acknowledgement

By subscribing to or using MediMureOS services, customers acknowledge and agree that:

  • They have read this Refund Policy
  • They understand the non-refundable nature of most services
  • They accept the cancellation and notice requirements
  • They understand the enterprise nature of healthcare SaaS operations
  • They agree to applicable billing and payment obligations

End of Refund Policy