MediMureOS Terms and Conditions

Effective Date: May 3, 2026Last Updated: May 13, 2026

1. Introduction

Welcome to MediMureOS (“MMOS”), a healthcare operations and hospital management platform developed, owned, operated, licensed, and maintained by ETI Systems (“Company”, “ETI Systems”, “we”, “our”, or “us”).

These Terms and Conditions (“Terms”) govern access to and use of MediMureOS, including all associated:

  • Web applications
  • Mobile applications
  • APIs
  • Portals
  • Dashboards
  • Software modules
  • Integrations
  • Communication systems
  • Analytics systems
  • Cloud infrastructure
  • On-premise deployments
  • Support services
  • Related technologies and services

By accessing, registering for, implementing, subscribing to, integrating with, or using MediMureOS, you (“User”, “Customer”, “Healthcare Organization”, “Institution”, or “you”) acknowledge that you have read, understood, and agreed to be legally bound by these Terms.

If you do not agree to these Terms, you must immediately discontinue use of MediMureOS.

2. About MediMureOS

MediMureOS is an enterprise healthcare operations platform designed to support healthcare institutions, hospitals, clinics, laboratories, pharmacies, and medical organizations through digital healthcare workflows.

The platform may include:

  • Electronic Health Records (EHR/EMR)
  • OPD/IPD Management
  • Appointment Scheduling
  • Billing & Revenue Management
  • Pharmacy Management
  • Laboratory Management
  • Radiology Management
  • Inventory & Procurement
  • Human Resource Management
  • Payroll Management
  • Analytics & Reporting
  • Telemedicine Services
  • Patient Engagement Systems
  • Mobile Applications
  • Workflow Automation
  • Enterprise Healthcare Operations
  • AI-Assisted Operational Features

Features, modules, and services may vary depending on licensing agreements, deployment models, subscription plans, and implementation scope.

3. Eligibility

By using MediMureOS, you represent and warrant that:

  • You are legally authorized to enter into binding agreements.
  • You are authorized to represent your organization where applicable.
  • You will use the platform only for lawful and authorized purposes.
  • You possess all necessary approvals, licenses, registrations, and permissions required under applicable healthcare laws.
  • All information provided to ETI Systems is accurate and current.

Healthcare organizations are solely responsible for ensuring that their personnel are properly authorized and trained to use the platform.

4. Acceptance of Terms

These Terms constitute a legally binding agreement between ETI Systems and users of MediMureOS.

Use of the platform constitutes acceptance of:

  • These Terms and Conditions
  • Privacy Policy
  • Data Processing Agreements where applicable
  • Service agreements
  • Implementation agreements
  • Regulatory obligations
  • Acceptable use requirements

Additional agreements may apply for enterprise deployments, custom integrations, or specialized services.

5. Account Registration & Access

5.1 Account Creation

Users may be required to create accounts or receive authorized credentials to access MediMureOS.

Users agree to:

  • Provide accurate information
  • Maintain updated account information
  • Protect account credentials
  • Restrict unauthorized access
  • Notify ETI Systems of suspicious activity

5.2 Role-Based Access

Access to MediMureOS may be restricted according to:

  • Organizational roles
  • Departments
  • Clinical responsibilities
  • Security policies
  • Administrative permissions

ETI Systems reserves the right to enforce access restrictions and security controls.

5.3 Account Responsibility

Organizations and account holders are responsible for:

  • Activities under their accounts
  • User management
  • Credential confidentiality
  • Internal access control practices
  • Device security
  • Compliance with institutional policies

6. License & Permitted Use

Subject to compliance with these Terms and applicable agreements, ETI Systems grants users a limited, non-exclusive, non-transferable, revocable license to access and use MediMureOS.

This license is granted solely for:

  • Internal healthcare operations
  • Authorized clinical workflows
  • Administrative management
  • Institutional healthcare services
  • Lawful business purposes

Users shall not:

  • Reverse engineer the platform
  • Copy or replicate platform architecture
  • Resell unauthorized access
  • Exploit vulnerabilities
  • Circumvent security mechanisms
  • Modify source code without authorization
  • Use the platform for unlawful purposes
  • Attempt unauthorized data extraction
  • Introduce malicious software
  • Use the platform to violate healthcare regulations

All rights not expressly granted remain reserved by ETI Systems.

7. Healthcare Responsibility Disclaimer

MediMureOS is a technology platform intended to assist healthcare operations and workflows.

ETI Systems:

  • Does not provide medical advice
  • Does not practice medicine
  • Does not replace licensed healthcare professionals
  • Does not independently diagnose medical conditions
  • Does not guarantee clinical outcomes

Healthcare professionals remain solely responsible for:

  • Clinical decisions
  • Diagnoses
  • Treatment plans
  • Prescription decisions
  • Patient care
  • Medical interpretation
  • Compliance with healthcare regulations

Any AI-assisted or automated functionality is intended solely as operational or informational support.

8. Data Ownership & Responsibility

8.1 Organizational Data Ownership

Unless otherwise agreed in writing:

  • Healthcare organizations retain ownership of their institutional and patient data.
  • Patients retain rights available under applicable privacy laws.
  • ETI Systems retains ownership of:
  • Software
  • Infrastructure
  • Intellectual property
  • System architecture
  • Algorithms
  • Analytics frameworks
  • APIs
  • Platform technology

8.2 Customer Responsibilities

Healthcare organizations are responsible for:

  • Data accuracy
  • Lawful collection of patient information
  • Obtaining required consents
  • Regulatory compliance
  • User authorization management
  • Internal privacy practices
  • Medical record obligations

ETI Systems is not responsible for inaccurate, incomplete, or unlawfully collected data entered by users.

9. Privacy & Data Protection

Use of MediMureOS is subject to the MediMureOS Privacy Policy.

Users acknowledge that MediMureOS may process:

  • Personal information
  • Sensitive personal information
  • Protected health information
  • Clinical records
  • Operational data
  • Usage logs
  • Technical metadata

Healthcare organizations remain responsible for ensuring lawful processing of patient information.

10. Security Obligations

ETI Systems implements commercially reasonable security safeguards.

However, users and organizations are responsible for:

  • Maintaining secure passwords
  • Protecting user credentials
  • Using authorized devices
  • Restricting unauthorized access
  • Implementing institutional cybersecurity practices
  • Training staff appropriately

Users shall not:

  • Attempt unauthorized access
  • Conduct penetration testing without authorization
  • Interfere with infrastructure
  • Disrupt platform availability
  • Exploit security vulnerabilities

ETI Systems reserves the right to suspend access where security threats are identified.

11. Regulatory Compliance

Healthcare organizations using MediMureOS are solely responsible for ensuring compliance with applicable laws and regulations, including but not limited to:

  • HIPAA
  • GDPR
  • DPDP Act (India)
  • Medical record regulations
  • Healthcare licensing laws
  • Prescription regulations
  • Telemedicine regulations
  • Data retention requirements
  • Insurance and billing regulations

ETI Systems may provide compliance-supporting features but does not guarantee independent legal compliance.

Organizations should seek their own legal and compliance advice.

12. Subscription, Billing & Payments

12.1 Subscription Plans

Access to MediMureOS may require:

  • Subscription fees
  • Licensing fees
  • Implementation charges
  • Maintenance fees
  • Support fees
  • Integration charges
  • Infrastructure costs

Pricing structures may vary depending on:

  • Deployment model
  • User count
  • Modules licensed
  • Data volume
  • Customization scope
  • Enterprise agreements

12.2 Payment Obligations

Customers agree to:

  • Pay all applicable fees
  • Maintain valid payment methods
  • Pay taxes and governmental charges where applicable
  • Avoid unauthorized chargebacks

Failure to make timely payments may result in:

  • Service suspension
  • Restricted access
  • Termination
  • Additional recovery actions

12.3 Non-Refundable Fees

Unless otherwise specified in written agreements, fees paid may be non-refundable.

Implementation, customization, migration, onboarding, and consulting services may be billed separately.

13. Service Availability

ETI Systems strives to maintain reliable platform availability but does not guarantee uninterrupted operation.

Service interruptions may occur due to:

  • Maintenance
  • Security updates
  • Infrastructure failures
  • Third-party outages
  • Internet disruptions
  • Force majeure events
  • Emergency operational actions

ETI Systems may perform scheduled or emergency maintenance without prior notice where necessary.

14. Third-Party Services & Integrations

MediMureOS may integrate with third-party systems including:

  • Laboratories
  • Radiology systems
  • Insurance providers
  • Payment gateways
  • SMS providers
  • Email providers
  • Government systems
  • Telemedicine services
  • Cloud infrastructure providers
  • APIs and middleware

ETI Systems is not responsible for:

  • Third-party availability
  • External system failures
  • Independent privacy practices
  • Integration interruptions
  • Third-party security incidents

Use of third-party integrations may be subject to additional terms.

15. Intellectual Property Rights

All rights, title, and interest in MediMureOS remain exclusively owned by ETI Systems.

This includes:

  • Source code
  • Software architecture
  • Branding
  • Logos
  • Trademarks
  • User interfaces
  • Workflows
  • Databases
  • APIs
  • Documentation
  • Analytics systems
  • AI systems
  • Designs
  • Infrastructure

Users shall not:

  • Copy platform designs
  • Replicate functionality for commercial use
  • Create derivative products
  • Use ETI Systems branding without permission
  • Remove copyright notices

Unauthorized use may result in legal action.

16. Confidentiality

Users may receive access to confidential information including:

  • Business processes
  • Technical architecture
  • Pricing information
  • Operational workflows
  • Proprietary methodologies
  • Product roadmaps

Users agree to:

  • Maintain confidentiality
  • Prevent unauthorized disclosure
  • Use confidential information solely for authorized purposes

Confidentiality obligations survive termination of access.

17. Acceptable Use Policy

Users agree not to:

  • Violate laws or regulations
  • Upload malicious content
  • Distribute malware
  • Abuse system resources
  • Interfere with platform stability
  • Harass or impersonate others
  • Conduct unauthorized scraping
  • Attempt data mining without authorization
  • Circumvent security controls
  • Use the platform for fraudulent purposes
  • Upload unlawful content

ETI Systems reserves the right to investigate violations and take appropriate action.

18. Audit Logs & Monitoring

MediMureOS may maintain logs relating to:

  • User activity
  • Access history
  • Clinical modifications
  • Administrative actions
  • Billing actions
  • Security events
  • API activity
  • Export activity
  • Authentication events

Such logs may be used for:

  • Security monitoring
  • Compliance
  • Investigations
  • System optimization
  • Incident response

Users acknowledge that activity within MediMureOS may be monitored and recorded.

19. Telemedicine & Digital Communications

Where supported, MediMureOS may facilitate:

  • Virtual consultations
  • Messaging
  • Notifications
  • Remote communication
  • Digital care coordination

Users acknowledge that:

  • Electronic communications carry inherent risks
  • Internet-based systems may experience interruptions
  • Device security remains user responsibility

Healthcare providers remain responsible for ensuring lawful telemedicine practices.

20. AI & Automation Features

MediMureOS may include:

  • AI-assisted recommendations
  • Workflow automation
  • Predictive analytics
  • Operational intelligence systems
  • Smart scheduling tools
  • Automated summaries

Users acknowledge that:

  • AI outputs may contain inaccuracies
  • AI-assisted systems are informational only
  • Human review remains necessary
  • Clinical decisions must not rely solely on automated outputs

ETI Systems disclaims liability arising from exclusive reliance on AI-generated outputs.

21. Backup & Disaster Recovery

ETI Systems may maintain backup and disaster recovery infrastructure.

However:

  • Backup restoration timelines cannot be guaranteed
  • Customers should maintain independent safeguards where appropriate
  • Certain data loss scenarios may remain unavoidable

Disaster recovery processes may vary depending on deployment model and infrastructure agreements.

22. Suspension & Termination

ETI Systems reserves the right to suspend or terminate access where:

  • Terms are violated
  • Payments remain overdue
  • Security risks are identified
  • Unlawful activity is suspected
  • Platform misuse occurs
  • Regulatory violations arise

Termination may result in:

  • Access revocation
  • Data export limitations
  • Service interruption
  • Deletion scheduling subject to retention obligations

Healthcare organizations remain responsible for continuity planning.

23. Limitation of Liability

To the maximum extent permitted by law, ETI Systems shall not be liable for:

  • Indirect damages
  • Consequential damages
  • Data loss
  • Business interruption
  • Revenue loss
  • Clinical outcomes
  • Medical decisions
  • Regulatory penalties incurred by users
  • Third-party failures
  • Cyber incidents beyond reasonable control
  • Force majeure events

ETI Systems’ total aggregate liability shall not exceed the amount paid by the customer for the relevant services during the preceding contractual period unless otherwise required by law.

24. Indemnification

Users and healthcare organizations agree to indemnify and hold harmless ETI Systems against claims arising from:

  • Misuse of the platform
  • Regulatory violations
  • Unlawful processing of data
  • Clinical negligence
  • Unauthorized disclosures
  • Violation of these Terms
  • Intellectual property infringement caused by user content
  • Third-party disputes arising from customer operations

25. Warranties Disclaimer

MediMureOS is provided on an “AS IS” and “AS AVAILABLE” basis.

ETI Systems disclaims all warranties, including:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Uninterrupted availability
  • Error-free operation
  • Guaranteed compatibility

ETI Systems does not guarantee:

  • Continuous uptime
  • Regulatory approval
  • Clinical accuracy
  • Financial outcomes
  • Business profitability
  • Error-free integrations

26. Force Majeure

ETI Systems shall not be liable for delays or failures caused by events beyond reasonable control, including:

  • Natural disasters
  • War
  • Terrorism
  • Pandemics
  • Government restrictions
  • Cyberattacks
  • Infrastructure failures
  • Internet disruptions
  • Labor disputes
  • Power failures

27. Export Controls & Restricted Use

Users agree not to use MediMureOS in violation of applicable:

  • Export control laws
  • Sanctions regulations
  • Trade restrictions
  • Healthcare restrictions

Users shall not provide access to restricted individuals or prohibited jurisdictions where unlawful.

28. Modifications to Services

ETI Systems reserves the right to:

  • Modify features
  • Add or remove modules
  • Update interfaces
  • Introduce new technologies
  • Discontinue services
  • Change pricing
  • Alter infrastructure

Reasonable efforts may be made to communicate material changes.

29. Amendments to Terms

ETI Systems may revise these Terms periodically.

Updated Terms may be published through official MediMureOS channels.

Continued use after updates constitutes acceptance of revised Terms.

30. Governing Law & Jurisdiction

These Terms shall be governed by applicable laws relevant to ETI Systems and contractual agreements.

Jurisdiction and dispute resolution procedures may be specified in enterprise agreements or implementation contracts.

Cross-border deployments may additionally be subject to regional regulations.

31. Severability

If any provision of these Terms is determined to be invalid or unenforceable, remaining provisions shall continue in full force and effect.

32. Waiver

Failure by ETI Systems to enforce any provision shall not constitute a waiver of rights.

33. Entire Agreement

These Terms, together with applicable agreements and policies, constitute the entire agreement between users and ETI Systems regarding MediMureOS.

34. Contact Information

For legal, contractual, compliance, or operational inquiries:

ETI Systems

Owner & Operator of MediMureOS

Email: legal@medimureos.com Support Email: support@medimureos.com Website: www.medimureos.com

35. Enterprise Healthcare Commitment

ETI Systems is committed to delivering secure, scalable, reliable, and enterprise-grade healthcare technology infrastructure.

MediMureOS is designed to support:

  • Operational excellence
  • Healthcare modernization
  • Digital transformation
  • Data security
  • Responsible innovation
  • Enterprise healthcare workflows

Healthcare organizations remain responsible for lawful and ethical use of the platform.

End of Terms and Conditions